Madison County Health Care System (MCHCS) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. MCHCS does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Madison County Health Care System:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the house supervisor or emergency department nurse (515-462-2373, x751 or x200)

If you believe that Madison County Health Care System has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Madison County Health Care System Administration/1557 Coordinator
300 West Hutchings Street
Winterset, IA  50273
Phone: 515-462-2373
Fax: 515-462-5132
Email: info@madisonhealth.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our integrity and compliance officer is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf  or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F
HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Madison County Health Care System complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.