MCHCS Awarded 2023 Top 20 Critical Access Hospital

Madison County Health Care System (MCHCS) was recently named one of the top 20 critical access hospitals (CAHs) for Best Practice in Patient Satisfaction in the country.

The top 20 CAHs, including MCHCS, scored best among CAHs as determined by the Chartis Center for Rural Health for Best Practice in Patient Satisfaction. The rankings were recently announced by the National Rural Health Association (NRHA). An awards ceremony will be held during NRHA’s Critical Access Hospital Conference in September in Kansas City, MO.

The top 20 CAH best practice recipients have achieved success in one of two key areas of performance:

• Quality index
  A rating of hospital performance based on the percentile rank across rural-relevant process of care measures.
• Patient perspective index
  A rating of hospital performance based on the percentile rank across all 10 HCAHPS domains.

“Madison County Health Care System is proud of the efforts of the physicians and staff who have contributed to our hospital achieving this designation,” says Marcia Hendricks, CEO at MCHCS, “Our results as a top patient satisfaction means our community can count on us to deliver the services they need now and in the future.”