Madison County Health Care System (MCHCS) recently received the 2018 Customer Service of the Year Award from the Madison County Chamber of Commerce at the organization’s annual banquet. Chamber officials cited significant recent efforts by MCHCS to improve customer service, offer additional services, programs, and access to care for Madison County citizens, as well as the organization’s vital role in the community. Special emphasis was given to the addition of Urgent Care to the health system in the summer of 2017 to better meet the needs of local residents.
MCHCS recognized a significant need among the community for increased access to acute care at a convenient location and made the needed staffing adjustments to bring this service line to Health Trust Physicians Clinic in Winterset. The addition of Urgent Care allows patients to be seen 12 hours per day during weekdays without an appointment, with additional availability on weekends. In the first year and a half of service, 9,137 patients were seen through the Urgent Care Clinic, averaging almost 21 patients a day. Of those, 686 were new patients to MCHCS.
The chamber also recognized MCHCS for the value they bring to the community as the second largest employer in the county, saying “Because their employees feel supported, motivated, and view their workplace as a positive and caring environment, we as Madison County citizens benefit through their quality care and good customer service.” Additionally, they mentioned that MCHCS had been recognized as a 2018 Top Workplace by the Des Moines Register.